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Most Recent Questions
Recent Question:
Does it fold up small for a suitcase
Recent Question:
wil it flip inside out in wind?
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Do you have a seconds store in Sharonville, Ohio and where is it located
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totes folding
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Where can I find a men's peacap that is summer weight, water resistent?
Questions with Most Recent Answers
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Do you have a seconds store in Sharonville, Ohio and where is it located
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wil it flip inside out in wind?
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totes folding
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Where can I find a men's peacap that is summer weight, water resistent?
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Do you replace a defective product?

Customer questions and answers for
totes

Customer questions and answers:
130 Questions
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167 Answers

Customer questions and answers for totes

Question

Do you have a smaller version of the 00764 totesport SunGuard Folf umbrella?

I just purchased two 00764 totesport SunGuard Golf umbrellas from you. I would like to purchase two smaller versions of the same product, so that my wife and I can carry them with us when we travel overseas. We used to have two of them, but were stolen. Please, let me know. Thank you. Luis M. Puig
asked 10 months ago
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Luis
11266 NW 50th Terrace, Doral, FL 33178
on totes
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answer 1
Please visit our website under the Sunguard umbrella section for the different sizing of our umbrellas to purchase.

Helen/totes-Isotoner
answered 9 months ago
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Helen/totes Isotoner
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answer 2
Please check our website under the sunguard umbrella styles to view the smaller sizes that we offer in this style as totes offers several styles and sizes and colors in the sunguard line.

Helen/totes-Isotoner
answered 10 months ago
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Helen/totes Isotoner
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Question

where can I find womens tote rain scarfs?

asked 1 year ago
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vickki
raleigh, n.c.
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answer 1
Thanks for your question.

Many times Rain Scarfs are available in our totes Retail Outlets. You can find a store near you on the website via the store locator. We will be offering totes Rain Scarfs this fall online.

Thanks

Chris
answered 11 months ago
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by
Chris @ totes-ISOTONER
Cincinnati, OH
+1point
1out of 1found this answer helpful.
Question

How can I open the umbrella all the way?

I received a Tote umbrella as a gift over a year ago. I went to use it for the fiirst time -I could not get it to open up all the way. There is no button or device to open it up as most umbrellas have.
asked 11 months ago
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KathyG
West Plam Beach, Fl
on totes
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answer 1
Thanks for your message. This is one that may require a phone call. If you can, please give our folks in customer service a call - that are great with explain how the product works and can help you out. Their number is 1-800-762-8712

Thanks

Chris
answered 11 months ago
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Chris @ totes-ISOTONER
Cincinnati, OH
+1point
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Question

Rain Jacket

My 80 year old aunt from Berkeley, California is looking for a store near her that carries the Totes hip length rain jacket. Your outlets stores are all to far from her home. Aunt Kay does not have a computer so she can not order on line. Any suggestions??? Thanks in advance.
asked 11 months ago
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GrandmaMarkendo
Dothan, AL
on totes
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answer 1
Thanks for your Question.

You can call our Customer Service at 1-800-762-8712 They can help your Aunt out and get her a Rain Jacket!

Thanks

Chris
answered 11 months ago
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Chris @ totes-ISOTONER
Cincinnati, Ohio
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Question

Last fall I bought a great backpack purse at your outlet in Tenn. Do you still make these backpack purses?

asked 10 months ago
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Marcy
cincinnati, OHIO
on totes
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answer 1
Please check the nearest totes outlet store to your location to inquire as to the inventory of the backpack purses. You may also call the 1-800-962-5600 totes outlet mail order center if you are not near one of our totes outlet stores.

Helen/totes-Isotoner
answered 10 months ago
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Helen/totes Isotoner
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Question

What happened to the totes for men slipper?

What happened to the totes for men mocs with the rubber sole for wearing inside and outside?Do you still make these? They were leather mocs with plaid lined insoles tan color. Please let me know if you make them. Thank you, Fran E-mail - jfa31257@aol.com
asked 9 months ago
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Fran
Georgis
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answer 1
The men's slippers are fall and winter items. We currently are depicting spring and summer products on our website. Please check our website early September to view the various men's slippers that will be offered. We will have a few men's mocc slippers, but not necessarily with the plaid lining.

Helen/totes-Isotoner
answered 9 months ago
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Helen/totes Isotoner
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Question

Where do I return a broken Totes umbrella with a Lifetime Warranty?

Address on form is World Park I, 9842 International Drive, Cincinnati, OH 45246. Is this still correct address?
asked 9 months ago
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by
jimmyf
Houston
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answer 1
Please check our website for umbrella warranty information or call a representative at totes Isotoner at 1-800-762-8712, extension 8211.

Helen/totes-Isotoner
answered 9 months ago
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Helen/totes Isotoner
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Question

Do you have instructions to pack the jacket into the pocket?

asked 9 months ago
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Oregon girl
Clackamas, OR
on totes
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Answers
answer 1
Fold collar point to point when the coat is inside out. Lay the coat zipper side down. Fold coat toward the center until the pouch zipper shows on the side. Fold in other side until the zipper shows on both sides. Fold bottom of coat toward the center, then the top so the zipper shows all around. Fold in half and zip.

We have several styles of fold up jackets. You probably should contact the store from where it was purchased for further details.

Helen/totes Isotoner
answered 9 months ago
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Helen/totes Isotoner
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Question

what happened to the men's travel slippers?

asked 9 months ago
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by
ralph
florida
on totes
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answer 1
Under the Acorn division on our website totes offer the men's travel slippers. The totes Isotoner men's travel slippers have been discontinued -- although you may check with the nearest totes outlet store to your location to inquire for any inventory stock or by calling the 1-800-962-5600 totes outlet mail order center.

Helen/totes-Isotoner
answered 9 months ago
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Helen/totes Isotoner
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Question

How do I get a replacement totes umbrella with a Lifetime warranty? Do I have send the old one in?

I bought it at Target a few weeks ago and it broke. I can't exchange it for a new one because I no longer have the receipt. This is a pretty big umbrella, how do I find a box to mail it in? And do I have to send it in to get a replacement?
asked 8 months ago
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lamooremuse
Beaver, PA
on totes
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answer 1
Please call one of our consumer representatives at 1-800-762-8712 extensions 8211 or 8352 for further details regarding totes' umbrella warranty policy.

Helen/totes-Isotoner
answered 8 months ago
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Helen/totes Isotoner
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Question

Do you still manufacture insulated carriers for half-liter water bottles? I have one which I bought about 15 years ago and I need a new one.

asked 8 months ago
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by
Toots
on totes
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answer 1
This item was sold only through the totes outlet stores. Please check the nearest location to you to inquire.

Helen/totes-Isotoner
answered 8 months ago
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Helen/totes Isotoner
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Question

Totes used to have men's rubbers that covered the ankle. Are they discontinued?

asked 8 months ago
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Didi
on totes
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Answers
answer 1
Unfortunately totes Isotoner no longer offers the ankle boots, style 471, only the geometric loafer, style 404. Please check Tingley at www.tingleyrubber.com for their ankle high boots.

Helen/totes-Isotoner
answered 8 months ago
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Helen/totes Isotoner
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Question

looking for girls waterproof/winter boots

asked 8 months ago
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peanut
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Answers
answer 1
Please check our website for the winter boots which will be arriving by the end of September.

Helen/totes-Isotoner
answered 8 months ago
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Helen/totes Isotoner
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Question

Do you carry insulated bags for food

I purchased one that is 12" high x 7 x7
asked 8 months ago
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by
Sailing Lady
Virgin Islands
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answer 1
totes Isotoner offers the insulated food bags at our totes outlet stores. If you are not near one of our locations, please call the 1-800-962-5600 totes outelt mail order center.

Helen/totes-Isotoner
answered 8 months ago
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Helen/totes Isotoner
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Question

New product possibility?

Does or would Totes make a completely clear slip on shoe for men and women for airport use? A great solution to keep everyone from taking their shoes off and catching something! All clear - top, sides and bottom.
asked 8 months ago
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kitchendoc
Sarasota, Fl.
on totes
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Answers
answer 1
Thank you for taking the tim to share your comments and great suggestions. totes does not accept ideas outside of our Product Development Department but wish you the best of success in offering your idea to other companies. At this time totes only offers the black rubber footwear as we discontinued the women's clear style years ago.

Helen/tots-Isotoner
answered 8 months ago
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Helen/totes Isotoner
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Question

Can you deliver the products to Korea?

asked 8 months ago
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customer
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answer 1
Unfortunately totes Isotoner does not ship outside of the US.

Helen/totes-Isotoner
answered 8 months ago
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by
Helen/totes Isotoner
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Question

Who to talk to about a great new idea for an umbrella?

asked 8 months ago
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Full Coverage
on totes
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answer 1
Thank you for taking the time to contact totes Isotoner; however, totes does not accept ideas outside of our Product Development Department. We wish you the best of success though.

Helen/totes-Isotoner
answered 8 months ago
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Helen/totes Isotoner
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Question

my umbrella, a gift,does not open up fully

how can i get umbrella replaced?
asked 7 months ago
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by
redilee
new york new york
on totes
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Answers
answer 1
Please check our website for our warranty information or call a representative at 1-800-762-8712.

Helen/totes-Isotoner
answered 7 months ago
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Helen/totes Isotoner
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Question

Umbrella with broken tip.

I have a compact Totes umbrella that is in near perfect comdition, except that the tip of the unit broke off and I can't get access to the end of the shaft to secure it. What can I do?
asked 7 months ago
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RussM
Marlton, NJ
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Answers
answer 1
Please check our website for details regarding the umbrella warranty or call a consumer representative at 1-800-762-8712.

Helen/totes-Isotoner
answered 7 months ago
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by
Helen/totes Isotoner
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Question

Have the Totes Nylon Travel Jackets been discontinued?

asked 7 months ago
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Sandy
CT
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answer 1
Please check our website for a few of the nylon jackets but mostly we are currently offering lined jackets for the fall and winter. Our totes outlet stores also may have some inventory; please call the nearest location to you or the 1-800-962-5600 totes outlet mail order center for further inquiries.

Helen/totes-Isotoner
answered 7 months ago
Customer avatar
by
Helen/totes Isotoner
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